Refund Policy

1. Overview

This Refund Policy explains when and how you can request a refund for paid Burrak AI plans and services. It applies alongside our Terms of Service. By purchasing a subscription or service, you agree to this policy.

2. Subscription billing

Paid plans are billed in advance on a recurring basis (monthly or annually). Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date.

3. 14-day money-back guarantee

If you are not satisfied with a new paid subscription, you may request a full refund within 14 days of your initial purchase. This guarantee applies once per customer and covers the first paid term only, not renewals.

4. Cancellations and renewals

You can cancel your subscription at any time from your account settings. When you cancel, you keep access until the end of the current billing period, and you will not be charged again.

Charges for renewal periods are generally non-refundable. If you were charged for a renewal you intended to cancel, contact us within 7 days of the charge and we will review the request in good faith.

5. Usage-based and consumption charges

Fees for usage-based features, such as agent runs, API calls, or other metered consumption, reflect resources already provided and are non-refundable, except where required by law or where the charge resulted from a verified billing error on our part.

6. Non-refundable items

The following are generally not eligible for refunds:

• Partially used billing periods after the money-back window has passed.
• Add-ons, one-time setup fees, and professional services already delivered.
• Accounts suspended or terminated for violations of our Terms of Service.
• Charges older than the windows described in this policy.

7. How to request a refund

To request a refund, email billing@burrakai.com from the address associated with your account and include your account details and the reason for the request. We aim to respond within 5 business days.

8. How refunds are issued

Approved refunds are issued to the original payment method. Depending on your payment provider, it may take 5 to 10 business days for the funds to appear. Any applicable taxes are refunded in accordance with local law.

9. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy takes effect. The "Last updated" date above shows when this policy was last revised.

10. Contact us

For any billing or refund questions, contact us at billing@burrakai.com.