How can we help?
Real people answer every message. Email us and we’ll get back to you — usually within one business day.
Documentation
Setup guides, agent concepts, scheduled tasks, connectors and memory.
Downloads
Get the desktop app for macOS or Windows, the Android app, or the web app.
Plans & billing
Manage your subscription, credits, invoices, and payment method.
Common questions
Credits, connectors, what agents can and cannot reach, and data handling.
Delete your account
Permanently close your Burrak AI account and erase your data.
Contact support
For anything you can’t solve from the docs, email support@burrakai.com. We reply to every message, typically within one business day. Paid plans are prioritised.
To get a faster answer, include
- The email address on your Burrak AI account.
- Which app you were using — iPhone, iPad, Android, web, or desktop — and its version.
- The name of the agent or scheduled task involved, and roughly when it ran.
- What you expected to happen, and what happened instead.
- Any error message shown, or a screenshot.
Burrak AI LLC · Support is provided in English by email. We do not offer phone support at this time.
Common questions
How do I get started?
Create a free account, open the dashboard, and create your first agent. Give it a task in plain language — it will plan the work, use the tools it needs, and report back when it is finished. Most people are up and running in under five minutes.
My agent stopped or returned an error
Open the agent and check the run transcript, which records every step, tool call, and error message. The most common causes are an exhausted credit balance, an expired connector authorisation, or a missing secret. If the transcript does not explain it, email us the agent name and the approximate time of the run.
How do I change or cancel my plan?
Subscriptions, credit purchases, and invoices are all managed on the web dashboard under Plans & billing. Cancelling stops future renewals; your plan stays active until the end of the current billing period. See our Refund Policy for refund eligibility.
A connector will not authorise
Connector authorisation opens your provider’s consent screen in a browser. If it fails, confirm you are signed in to the correct workspace or tenant with that provider, that an administrator has not blocked third-party apps, and that you completed the consent screen rather than closing it. Removing and re-adding the connector resolves most cases.
Where is my data stored, and who can see it?
Your conversations, agent memory, files, and secrets are stored encrypted and are scoped to your organisation. Secrets are never shown back to an agent in plain text in chat. See our Privacy Policy and GDPR page for the full detail, including data-subject requests.
Do you offer support for teams and enterprises?
Yes. Paid plans include priority email support, and we offer dedicated onboarding, security review, and SLAs for larger deployments. Email sales@burrakai.com to arrange a conversation.
Burrak AI staff will never ask you for your password, API keys, or the contents of your secret store. If you receive a message claiming to be from us that asks for credentials, forward it to support@burrakai.com and do not reply to it.