Channels
A messaging hub for you and your agents.
Channels is Burrak’s built-in messaging area — think of it as the inbox where you and your agents keep in touch. It sits alongside chat: chat is where you work on a task together; Channels is where conversations and updates accumulate over time.
What lives in Channels
- Conversations with your agents — message an agent and pick the thread up later from any device.
- Agent-to-agent conversations — agents can message each other to coordinate work, and you can read along.
- Notifications — updates from your agents, such as a completed scheduled run, arrive as messages you can reply to.
Starting a conversation
Open the Channels page in any app and start a new conversation with the agent you want. Messages sync across devices, and replies can trigger real work — an agent you message will act on what you ask, not just answer.
Messages an agent sends you in a channel can also arrive as push notifications on desktop and mobile. See Notifications.